Refund guarantee
Give your buyers the option to get a refund. The platform processes requests on your behalf — you have nothing to manage.
Why offer the guarantee?
Zero management for you
Refund requests are handled directly by the platform. You don't need to take any action.
The seat is put back on sale
When a customer activates their guarantee, the seat is immediately released and put back on sale. It can then be purchased by someone else, which limits the impact on your revenue.
No cost for you
The guarantee is a service offered to the customer at the time of purchase. Its cost is borne by the customer, never by the organizer.
Enhanced trust
Hesitant buyers are reassured by the possibility of getting a refund. Result: more sales for you.
A service that works for you
As an organizer, you can activate the refund guarantee on your ticketings. Once activated, your customers have the option to subscribe to protection during their purchase. If they ultimately cannot attend the event, they activate their guarantee from their customer area and the platform processes their refund request automatically.
You have nothing to do: no emails to handle, no transfers to make, no disputes to manage. Even better: the released seat is immediately put back on sale, which helps limit the impact on your revenue. Billettera takes care of everything.
How does it work?
You activate the option
When publishing your ticketing, activate the refund guarantee in one click. That's all you need to do.
The customer chooses
During purchase, your customers see the guarantee option and freely decide whether to subscribe or not. The choice is theirs.
The platform manages
If the customer activates their guarantee, the refund is processed by Billettera. You don't intervene at any point.
Less customer support
Individual refund requests are managed by the platform. You no longer receive messages for individual requests: the customer is self-sufficient.
More sales
A buyer who hesitates because of a potential unforeseen event will be reassured by the guarantee. They buy now instead of postponing their decision.
Improved customer experience
Your buyers appreciate being able to protect themselves. They perceive your ticketing as professional and reassuring.
You stay in control
You decide whether or not to activate the guarantee on each ticketing. You can change this choice at any time from your organizer dashboard.
Customer guarantee and event cancellation: two different things
The refund guarantee covers individual customer impediments (personal emergency, illness, change of plans). In case of event cancellation, the organizer remains responsible for refunding all tickets sold, regardless of the guarantee.
The customer journey
Ticket purchase
The customer subscribes to the guarantee during their purchase
Personal emergency
The customer ultimately cannot attend the event
One-click activation
The customer activates their guarantee from their personal area
Refund processed by Billettera
The customer is refunded within 48 to 72 business hours
Seat put back on sale
The seat is immediately available for another buyer
Specifications
- Activation: a simple toggle in your organizer dashboard
- Cost: free for the organizer, optional subscription for the customer
- Deadline: the customer can activate their guarantee until the start of the event
- Processing: the refund is completed within 48 to 72 business hours
- Security: the ticket is automatically invalidated and the seat released
Offer peace of mind to your buyers
Activate the refund guarantee on your ticketings. Free for you, reassuring for your customers.
Get started for free