Support 24/7
A dedicated team at your disposal 24 hours a day, 7 days a week. We support you in using your ticketing.
Support at every step
Whether you have a question about creating your ticketing, setting up your seating plan, configuring your promo codes or using POS mode, our support team is here to help.
Create a support ticket from your dashboard and receive a personalized response. We commit to handling each request with care and responsiveness.
24/7 availability
Our ticket system operates continuously. Create your request at any time, we'll respond as quickly as possible.
Ticket system
Each request receives a unique number (TKT-2025-XXXXXX). Track progress and keep the history of your exchanges.
Pièces jointes
Attach up to 3 images to each ticket to illustrate your issue. Screenshots, ticket photos, everything is accepted.
Email notifications
Receive an email notification as soon as a response is provided to your ticket. Never miss an update.
Request types
General usage
Seating plan
Categories and pricing
Promo codes
Invoicing
Control app
Fiscal data
Other
Ticket lifecycle
New
Ticket created
In progress
Being handled
Resolved
Solution provided
Closed
Archived (30d)
Other contact methods
Technical operation
- Numbering: format TKT-YYYY-NNNNNN (year + sequential)
- Auto-close: resolved tickets are automatically closed after 30 days
- Attachments: maximum 3 images per ticket (common formats accepted)
- History: all messages and responses are preserved