Online ticketing comparison 2026
Billettera vs Weezevent vs BilletWeb vs HelloAsso vs OnParticipe. An objective analysis to help you choose the platform that fits your needs.
ComparisonFeature comparison table
| Criteria | Billettera | Weezevent | BilletWeb | HelloAsso | OnParticipe |
|---|---|---|---|---|---|
| Platform cost to the organiser | Free by default: the commission is paid by the buyer, and the organiser may choose to absorb it. Seating plan: included, no extra charge. |
Commission: 2.5% per ticket, minimum €0.99 incl. VAT (bank fees included), included in the price paid by the buyer and deducted from the organiser's payout. The organiser may add fees charged to the buyer. Commission retained on refunds, plus €2 excl. VAT per refunded order. Seating plan: optional, quotation required. Box office: €0.20 excl. VAT per ticket issued. |
Commission: €0.29 + 1% incl. VAT per ticket paid online by card (bank fees included; PayPal: €0.29 + 5%). Included in the price or added at checkout, at the organiser's choice, always withheld from the ticket price. Commission retained on refunds. Seating plan: +€0.10 per ticket issued, charged to the organiser. |
Free (€0 for both organiser and buyer). Non-profit organisations only. Funded by a voluntary contribution offered to the buyer. Seating plan: not included in the base offer (separate offer, on request). |
Free (€0 for the organizer). Funded by a voluntary tip. Seating plan: not available. 5% handling fee in case of refund (T&C); inactive account fee after 12 months without activity (€5 to €50 per month). |
| Bank fees | 1.5% + €0.25 per transaction (EU card, varies by card), deducted from revenue and shown as a separate line. | No separate line: included in the 2.5% per-ticket commission (minimum €0.99 incl. VAT). | No separate line: included in the €0.29 + 1% incl. VAT commission (PayPal: €0.29 + 5%). | None (€0). No bank fee passed on to the organiser. | Not documented. |
| Available to all profiles | Yes, any organizer (individuals, non-profits, companies) | Yes (individuals, nonprofits, businesses) | Yes (individuals, nonprofits, businesses) | Non-profit organizations and social economy actors only (no companies, no individuals) | Yes (individuals, nonprofits, businesses) |
| Free interactive seating plan | Yes, advanced 2D self-service editor. Free, no extra charge per ticket. | Quote-based option only (2D/3D/360°), integrated by Weezevent within 10 business days, not editable afterwards. No self-service editor. | Yes, self-service editor. Extra cost of €0.10 per ticket issued with a seating plan. | Not in the base offer (separate offer, on request). | No |
| Free seating (no plan) | Yes | Yes | Yes | Yes | Yes |
| Hybrid system (numbered + free + services) | Yes. Combine numbered seats and free-seating zones in the same plan. Also create service zones (bar, snack, shop) to sell extras alongside admissions. |
Yes (numbered + free). No service zones in the plan. | Yes (numbered + free). No service zones in the plan. | Not in the base offer (no seating plan). | No (no seating plan) |
| Embeddable widget for your website | Yes (iframe) | Yes (iframe, multi-event). WordPress: via HTML code only, the official plug-in has not been functional since 2022. | Yes (embed code, single or multi-event, customizable) | Yes (button, thumbnails, WordPress) | Link button to the OnParticipe page (no embedded purchase widget) |
| NF525 compliance | Self-declaration, native built-in cryptographic chain | Self-declaration | CONTROLTICK label (ticketing compliance audit issued by MyOpenTickets in 2017), no NF525 certification | Not claimed (no mention) | Not mentioned |
| Box office mode (on-site sales) | Yes, accessible from any browser (computer, tablet, phone). Any payment method: cash, card, cheque, Pass Culture, complimentary tickets or any other method you specify. Thermal printing via the free Print Agent. | Yes, dedicated interface. Cash, cheques, card (your own card terminal). €0.20 excl. VAT per ticket issued at the POS (100 free). | Yes, accessible from any browser. Cash, card, free tickets. No commission up to 10,000 offline operations per year. POS rental: €100/day. | Partial: no built-in POS or card terminal. Manual entry of an order paid offline (cash, cheque, bank transfer). | No |
| Mobile check-in app | Yes (iOS/Android) | Yes (WeezAccess, free on smartphone). The WeezAccess Pro terminal is a rental option, from €90/day. | Yes (iOS/Android, offline mode) | Yes (HelloAsso Scan, offline) | No (scan via web browser) |
| Thermal ticket printing | Yes (free Print Agent) | Yes, as an option: BOCA printer for rent or purchase, WeezBox unit required. | Yes (Zebra, Boca) | No | No |
| Customer support | 24/7 (email + chat) | Mon-Fri 9am-7pm + 24/7 emergencies | 7 days/week (hours not published) | Mon-Fri business hours | In writing only (form), no phone. Response advertised 7 days a week. |
| Promo codes | Yes (unlimited, % or fixed) | Yes (%, fixed, auto-generation ×100) | Yes (discount, free entry, gift cards) | Yes (% or fixed, time-limited) | Not documented |
| Promotional bundles (automatic detection) | Yes. The cart automatically detects ticket combinations and applies the discount without any action from the buyer. Works across ticketing pages (same organizer). | No. Pre-configured lots only (the buyer selects a lot as a separate product). | No. Pre-configured passes and discount suggestions, but no automatic combination detection in the cart. | No. Pre-configured multi-day passes (a separate ticket type, no detection). | No |
| Buyer refund guarantee | Yes (2 tiers: 70% or 100%) | Yes (Protect Group, third-party insurance) | Yes, optional cancellation insurance paid by the buyer (Meetch/MMA): 100% with supporting document, 70% without, up to 2 days before the event. | No | No |
| Multi-language | 4 languages (FR, EN, ES, DE) | 5 languages module, 16 languages forms | 7 languages (list not published) | French (+ partial English) | French (organizer journey in French only, marketing site translated into English) |
| Data hosting | France (OVH) | Ireland, EU (AWS) | France (OVH + AWS) | Netherlands / Ireland, EU (Azure) | France (OVH; hosting provider not named in the legal notices) |
| Fund disbursement delay | Within 5 business days of the end of ticket sales | Every 15 days | Every 15 days | On request (by default) or automatic monthly transfer. Funds available 7 business days after payment, plus banking delay. | 3 business days after request |
| Calendar ticketing (recurring) | Yes | Yes | Yes | Multi-date: yes. Automatic recurrence: not documented. | Multi-date: yes. Recurrence and time slots: not documented. |
| Criteria where the platform leads | 12/16 | 3/16 | 4/16 | 3/16 | 4/16 |
| Features included at no extra cost | 10/10 | 6/10 | 8/10 | 5/10 | 1/10 |
First row: number of criteria marked with a check above. Second row: out of the 10 feature criteria, those provided with no paid option, no rental and no cap. Criteria where every platform is equivalent are left unmarked.
Data verified in September 2026 on the platforms' official websites, on their base offers (excluding paid or on-request options). Prices and features may change.
Our analysis
The French online ticketing market is competitive. Weezevent, BilletWeb, HelloAsso and OnParticipe are established players, each with its own strengths. Healthy competition pushes every platform to improve.
Billettera was born from over ten years of experience in event production. We have been working in ticketing for three years and our platform was designed by organizers, for organizers. We know the real-world constraints: the box office that must work on show night, the seating plan that must match the actual venue, the access control that must run smoothly even under pressure.
What this comparison shows is that no other platform combines zero cost for the organizer with the full range of advanced features: self-service 2D seating plan editor, hybrid numbered and free-seating system with service zones, promotional bundles with automatic detection, box office mode with thermal printing, mobile check-in app, 24/7 support, NF525 compliance and four languages. Competitors often offer these features, but either as a paid option, on a quote basis, or only partially.
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