Online ticketing comparison 2026
Billettera vs Weezevent vs BilletWeb vs HelloAsso vs OnParticipe. An objective analysis to help you choose the platform that fits your needs.
ComparisonFeature comparison table
| Criteria | Billettera | Weezevent | BilletWeb | HelloAsso | OnParticipe |
|---|---|---|---|---|---|
| Cost for the organizer | Platform fees: free by default (charged to the buyer, can be absorbed by the organizer). Payment processing fees: 1.4% + €0.25 per transaction, deducted from revenue. Seating plan: included, no extra charge. |
Platform fees: €0.99 min or 2.5% per ticket. Payment processing fees: 2.75% on top. Seating plan: quote-based (premium service). Commission retained even in case of refund. |
Platform fees: €0.29 + 1% per ticket (payment processing fees included, can be absorbed or passed on). Seating plan: +€0.10 per ticket sold on top. |
Free (€0 for the organizer and the buyer). Funded by a voluntary tip suggested to the buyer. Seating plan: included (Billetterie Plus, free). |
Free (€0 for the organizer). Funded by a voluntary tip. Seating plan: not available. Refund fees: 5%. |
| Available to all profiles | Yes (individuals, nonprofits, businesses) | Yes (individuals, nonprofits, businesses) | Yes (individuals, nonprofits, businesses) | Nonprofits (loi 1901) only | Yes (individuals, nonprofits, businesses) |
| Interactive seating plan | Yes, advanced 2D self-service editor. Free, no extra charge per ticket. | Yes (2D/3D/360°), but quote-based only. The organizer cannot create a plan in self-service. | Yes, self-service editor. Extra charge of €0.10 per ticket sold with a seating plan. | Yes via Billetterie Plus (free). Basic editor (shapes and seats). | No |
| Free seating (no plan) | Yes | Yes | Yes | Yes | Yes |
| Hybrid system (numbered + free + services) | Yes. Combine numbered seats and free-seating zones in the same plan. Also create service zones (bar, snack, shop) to sell extras alongside admissions. |
Yes (numbered + free). No service zones in the plan. | Yes (numbered + free). No service zones in the plan. | Yes (numbered + free via Billetterie Plus). No service zones in the plan. | No (no seating plan) |
| Embeddable widget for your website | Yes (iframe) | Yes (iframe, WordPress, multi-events) | Yes (iframe, white-label) | Yes (button, thumbnails, WordPress) | Yes (basic) |
| NF525 compliance | Self-declaration, native built-in cryptographic chain | Self-declaration | CONTROLTICK label (ticketing legal compliance audit, issued by MyOpenTickets) | Not applicable (nonprofits are exempt) | Not mentioned |
| Box office mode (on-site sales) | Yes, accessible from any browser (computer, tablet, phone). Cash, CB, free tickets. Thermal printing via free Print Agent. | Yes, dedicated interface. Cash, cheques, CB. | Yes, accessible from any browser. Cash, CB, free tickets. On-site sales with no commission. | Partial (Box Office role, but online CB only, no cash) | No |
| Mobile check-in app | Yes (iOS/Android) | Yes (WeezAccess, free + Pro €90/day) | Yes (iOS/Android, offline mode) | Yes (HelloAsso Scan, offline) | No (scan via web browser) |
| Thermal ticket printing | Yes (free Print Agent) | Yes (BOCA, rental equipment) | Yes (Zebra, Boca) | No | No |
| Customer support | 24/7 (email + chat) | Mon-Fri 9am-7pm + 24/7 emergencies | 7 days/week (hours not published) | Mon-Fri business hours | Mon-Fri 9am-12pm / 2pm-5pm |
| Promo codes | Yes (unlimited, % or fixed) | Yes (%, fixed, auto-generation ×100) | Yes (discount, free entry, gift cards) | Yes (% or fixed, time-limited) | Not documented |
| Promotional bundles (automatic detection) | Yes. The cart automatically detects ticket combinations and applies the discount without any action from the buyer. Works across ticketing pages (same organizer). | No. Pre-configured lots only (the buyer selects a lot as a separate product). | No. Pre-configured passes and discount suggestions, but no automatic combination detection in the cart. | No. Pre-configured multi-day passes (a separate ticket type, no detection). | No |
| Buyer refund guarantee | Yes (2 tiers: 70% or 100%) | Yes (Protect Group, third-party insurance) | Yes (Meetch, 70% or 100%) | No | No |
| Multi-language | 4 languages (FR, EN, ES, DE) | 5 languages module, 16 languages forms | 7 languages (list not published) | French (+ partial English) | French only |
| Data hosting | France (OVH) | Ireland, EU (AWS) | France (OVH + AWS) | Netherlands / Ireland, EU (Azure) | France (IONOS) |
| Fund disbursement delay | Automatic every 15 days or 3 business days after request | Every 15 days | Every 15 days | Manual, 4-5 business days | 3 business days after request |
| Calendar ticketing (recurring) | Yes | Yes | Yes | Not documented | Not documented |
Data verified in April 2026 on the platforms' official websites. Pricing and features may change.
Our analysis
The French online ticketing market is competitive. Weezevent, BilletWeb, HelloAsso and OnParticipe are established players, each with its own strengths. Healthy competition pushes every platform to improve.
Billettera was born from over ten years of experience in event production. We have been working in ticketing for three years and our platform was designed by organizers, for organizers. We know the real-world constraints: the box office that must work on show night, the seating plan that must match the actual venue, the access control that must run smoothly even under pressure.
What this comparison shows is that no other platform combines zero cost for the organizer with the full range of advanced features: self-service 2D seating plan editor, hybrid numbered and free-seating system with service zones, promotional bundles with automatic detection, box office mode with thermal printing, mobile check-in app, 24/7 support, NF525 compliance and four languages. Competitors often offer these features, but either as a paid option, on a quote basis, or only partially.
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